Return Policy

Last Updated: December 28, 2025

Service Nature

Aromaphcandleeo provides consultation services for computer assembly. Our services are advisory and informational in nature, delivered through consultations, recommendations, and guidance documents.

Return Timeframe

You may request a refund or return of consultation services within 7 days of service delivery. The return period begins from the date you receive the consultation service or consultation materials, whichever is later.

Return Conditions

To be eligible for a return or refund, the following conditions must be met:

  • The request must be made within the specified return timeframe
  • You must provide a clear reason for the return request
  • The consultation service must not have been substantially consumed or completed
  • You must provide proof of purchase or service confirmation
  • The service must be returned in its original form, where applicable

Return Shipping Costs

Since our services are primarily digital consultation services, there are typically no physical items to return. However, if physical materials were provided:

  • Return shipping costs are the responsibility of the customer unless the return is due to our error
  • If the return is due to a mistake on our part, we will cover all return shipping costs
  • Original shipping costs are non-refundable unless the return is due to our error
  • We recommend using a trackable shipping method for any returns

Return Process

To initiate a return or refund request, please follow these steps:

  1. Contact us within the return timeframe using the contact information provided
  2. Provide your order or service confirmation details
  3. Explain the reason for your return request
  4. We will review your request and respond within 3 business days
  5. If approved, we will provide instructions for completing the return process
  6. Once we receive and verify the return, we will process your refund within 5-10 business days

Non-Returnable Items

The following items or services are not eligible for return or refund:

  • Consultation services that have been fully completed and delivered
  • Services that have been substantially consumed or used
  • Customized consultation packages that were specifically tailored to your requirements
  • Services purchased more than 7 days ago
  • Services that were provided free of charge or as part of a promotional offer
  • Any third-party products or services recommended but not sold by us

General Legal Requirements

This Return Policy is provided in accordance with Australian Consumer Law and other applicable regulations. Your rights under consumer protection laws are not affected by this policy. In particular:

  • You have rights under the Australian Consumer Law if services are not provided with due care and skill
  • You may be entitled to remedies if services are not fit for purpose or do not match their description
  • This policy does not limit any statutory rights you may have
  • If you are a consumer, you have additional rights that cannot be excluded by this policy

Order Cancellation Policy

You may cancel a scheduled consultation with the following terms:

  • 24+ Hours Notice: Cancellations made with at least 24 hours notice are eligible for a full refund
  • Less Than 24 Hours Notice: Cancellations made with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the service cost
  • No-Show: If you fail to attend a scheduled consultation without prior notice, no refund will be provided
  • Our Cancellation: If we need to cancel a consultation, you will receive a full refund or the option to reschedule at no additional cost

Rescheduling

We understand that schedules change. You may reschedule your consultation session with at least 12 hours notice without penalty. We will work with you to find a convenient alternative time.

Service Modifications

If we need to modify or cancel a scheduled consultation due to unforeseen circumstances, we will provide you with as much advance notice as possible and offer alternative arrangements or a full refund.

Refund Procedure

Once your return or refund request is approved:

  • Refunds will be processed to the original payment method used for the purchase
  • Processing time is typically 5-10 business days after approval
  • You will receive a confirmation email once the refund has been processed
  • If the original payment method is no longer available, please contact us to arrange an alternative refund method
  • Refunds for bank transfers may take additional time to appear in your account

If you have not received your refund within the expected timeframe, please contact us immediately.

Requesting a Refund

To request a refund or discuss any concerns about our consultation services, please contact us at admi@aromaphcandleeo.world or call +61882118661. We will review your request and respond within three business days.

Hardware and Components

Please note that Aromaphcandleeo does not sell computer components or hardware. Any components you purchase based on our recommendations are subject to the return policies of the retailers where you make your purchases.

Contact Information

For questions about this Return Policy, to initiate a return, or to discuss a refund request, please contact us:

We value your business and want to ensure you have a positive experience with our consultation services.